Refund and Cancellation Policy

1. Subscription Cancellations

Fleet subscribers may cancel their recurring monthly or annual subscription at any time through the company billing portal. Upon cancellation, your access remains active through the conclusion of the paid billing cycle, after which no further recurring charges will occur.

2. Refund Eligibility Criteria

• Duplicate or Erroneous Charges: Charges resulting from technical processing errors or verified duplicate transactions are refunded in full within 5 business days of notification.
• Unprovisioned New Subscriptions: If an account is created and cancelled within 48 hours without any equipment onboarded, trips dispatched, or inspection records created, a full refund may be requested.
• SLA Downtime Credits: Enterprise accounts subject to uptime commitments may receive service fee credits in accordance with their enterprise agreement.

3. Non-Refundable Items & Dispute Process

Except where mandated by statutory consumer or commercial protections (such as EU withdrawal directives where applicable to commercial contracts), monthly subscription fees are non-refundable once an active billing cycle has commenced with operational data entry. To dispute a charge or request an audit review, contact billing@ojasys.com before initiating a bank chargeback.